Overview

You may want the Service Tag of your Hardware components so you can know when the warranty expires or you may simply want the Support Tag ID to submit a support ticket.

This article describes the process of finding the Support Tag ID, also known as the Service Tag ID.

 

Information

There are two ways to find the Support Tag ID: through the Management GUI (Graphical User Interface) and via SSH to the Management Server.

 

Using the Management GUI

• Navigate to Configuration > License Manager. You can find the Support Tag ID in the Serial field, as shown in the image below:

  

• Navigate to Status > Hardware View. You can find the Support Tag ID in the Support Tag ID field, as shown in the image below:

  

<supportagent>

 

Using SSH (v5.7.x and v6.x)

1. Log in, via SSH, to the Management Server.
2. Input su - to elevate privileges to root level.
3. Type su admin to open the CLI console.
4. Input show systemid to get the Support Tag ID.

Using SSH (v7.x)

1. Log in, via SSH, to the Host or Guest.
2. Type dmidecode -t 1 to check the serial number (Service TAG).
3. Output will print as below

  # dmidecode 3.0
  Getting SMBIOS data from sysfs.
  SMBIOS 2.4 present.

  Handle 0x0100, DMI type 1, 27 bytes
  System Information
  Manufacturer: Dell
  Product Name: PowerEdge R740xd
  Version: NotSpecified
  Serial Number: A123456
  UUID: E0F3A6C9-47C2-49F5-8DA9-C8B4DD49A1F5
  Wake-up Type: Power Switch
  SKU Number: Not Specified
  Family: Red Hat Enterprise Linux

 

</supportagent>

 

Back to Top